This privacy policy (“Privacy Policy”) sets out the basis upon which Hi-P International Pte. Ltd., its related corporations, representatives and/or agents (collectively referred to herein as “Hi-P”, “we”, “us”, or “our”) may collect, use, disclose or otherwise process personal data in accordance with applicable data protection laws, including the Personal Data Protection Act 2012 of Singapore (“PDPA”).
This Privacy Policy applies to personal data in our possession or under our control, including personal data in the possession of organisations which we have engaged to collect, use, disclose or process personal data for our purposes.
1.PERSONAL DATA
1.1 As used in this Privacy Policy, “personal data” means data, whether true or not, about an individual who can be identified: (a) from that data; or (b) from that data and other information to which we have or are likely to have access.
1.2 Depending on the nature of your interaction with us, some examples of personal data which we may collect from you include, but are not limited to:
personal particulars (e.g. name, nationality, gender, date of birth, marital status, other identity card or passport details);
contact information (e.g., residential address, telephone numbers, email address, mailing address, fax numbers);
education background (e.g., names of schools and institutions, types of qualification);
professional qualifications and certifications;
medical and health details (e.g., prior medical history, health status);
financial information (e.g., income, expenses, credit card information);
employment information (e.g., resumes, employment history, training history, salary, benefits, title, tenure);
photographs and other audio-visual information;
family details (e.g. marital status and spousal information, information about next-of-kin);
personal opinions that you make known to us;
information about your use of our websites;
information about your device and your geographical location (e.g., your Internet Protocol (IP) address or unique device identification); and
any other data not specified above, including but not limited to any other information relating to any individuals which you have provided us in any forms you may have submitted to us, or via other methods of interaction with us.
1.3 We will only collect and process sensitive personal data where it is reasonably necessary for a relevant purpose, where such data is voluntarily provided to us, or where permitted or required by applicable laws. Where required by applicable laws, we will apply additional safeguards to such data.
1.4 Where applicable data protection laws in a particular jurisdiction impose additional or different obligations, such laws may apply to the extent required. We may provide supplemental privacy notices or disclosures for individuals located in specific jurisdictions, including the European Economic Area, the United Kingdom, California, or other jurisdictions with applicable privacy laws.
2. USE OF COOKIES
2.1 Cookies are small text files saved to your device to store data, commonly used to enable website functionality, recognise your device, and maintain your preferences. Cookies generally contain a unique identifier, although they may also store other information. Some cookies may be placed by third parties.
2.2 Cookies may be either “session” cookies, which are temporary and deleted when you close your browser or application, or “persistent” cookies, which remain on your device for a specific period to recognize your device on future visits.
Our websites may also use web beacons and similar tracking technologies (such as pixels, clear GIFs, JavaScript, or local storage) to store and read data files on your device, support website functionality, facilitate cookie delivery, and count users who have visited our websites. These technologies, like standard cookies, may also store unique identifiers for your device to track behaviour. In addition, web beacons or similar tracking technologies may be used in our digital correspondence to track engagement and response rates.
2.3 Our websites may contain cookies, web beacons and similar tracking technologies from third party analytics and service providers used to collect information regarding your interaction with our websites and services. These technologies may include strictly necessary cookies, analytics cookies, functionality cookies and advertising or targeting cookies.
This may include information such as how you access our websites, browser type, operating system, IP address, network details, pages visited, time spent on each page, and user interaction patterns (including clickstream data and timestamps).
Third party analytics and service providers may place their own cookies or other identifiers on your device for such purposes. We require such providers to process information in accordance with applicable laws, contractual confidentiality obligations, and appropriate data protection and security requirements, and not to use such information for their own independent purposes except where permitted or required by applicable laws.
2.4 We and/or third party analytics and service providers may use these technologies to:
record and respect your preferences;
gather analytics data and insights;
assess and enhance the efficiency and performance of our websites;
improve user experience and recognize returning users; and
support other legitimate business and operational purposes.
2.5 Data collected from cookies is retained for no longer than the maximum period permitted by applicable laws.
2.6 Where legally mandated, we will obtain your consent before placing or using cookies that are not (i) essential for our websites to function; or (ii) strictly necessary for facilitating communications.
2.7 You have the option to accept or reject cookies. Most devices and browsers allow you to manage your cookie preferences at any time. Where we make available a cookie settings tool or preference centre on our website, you may also use it to manage or withdraw your cookie preferences. If you choose to reject certain cookies, we may continue to use information collected prior to such settings being applied, but no further information will be collected through the rejected cookies. Please note that rejecting or removing cookies may result in the loss of personalized settings and may affect the functionality and performance of our websites.
3. CONSENT AND COLLECTION OF PERSONAL DATA
3.1 We generally do not collect your personal data unless:
it is provided to us voluntarily by you directly or via a third party who has been duly authorised by you to disclose your personal data to us (your “authorised representative”) after (i) you (or your authorised representative) have been notified of the purposes for which the data is collected, and (ii) you (or your authorised representative) have provided written consent to the collection and use of your personal data for those purposes; or
collection and use of personal data without consent is permitted or required by the PDPA or other applicable laws.
We shall seek your consent before collecting any additional personal data and before using or disclosing your personal data for a purpose which has not been notified to you (except where permitted or authorised by law).
3.2 Subject to the above, we may collect personal data about you in the course of your interactions with us. This may include, without limitation, the following situations:
when you communicate with us, whether by telephone (which may, where appropriate and in accordance with applicable laws, be recorded), email, social media or other means;
when you submit any forms, applications or other information to us (including in relation to employment, appointments, or our products and services);
when you enter into any agreement or provide documentation or information in connection with your relationship or dealings with us;
when you interact with our employees, representatives or agents, whether in person or through calls (which may be recorded), correspondence, emails or other communication channels;
when you access or use our websites, applications or other electronic services;
when you request to be contacted, or to receive information, updates, marketing communications or other materials from us;
when you respond to our promotions, initiatives or requests for additional information;
when you submit job applications or provide information such as resumes or curriculum vitae;
when images, audio or video recordings are captured by us or on our behalf (including through CCTV systems or at events held or organised by us);
when we receive your personal data from third parties (such as business partners, your ex-employer, service providers, public authorities or referees) in connection with your relationship with us;
when you participate in events, meetings or activities organised by us;
when you contact us with enquiries, feedback or complaints; and
when you otherwise submit personal data to us for any reason.
3.3 By interacting with us, providing your personal data to us, or purchasing or utilizing any of our products and services, you acknowledge and agree that:
you have read and understood this Privacy Policy and consent to our collection, use and disclosure of your personal data in accordance with this Privacy Policy;
your personal data may be collected, used and disclosed for the purposes for which it was provided, as well as for purposes that are reasonably related to such purposes or otherwise notified to you (including those purposes set out below), unless and until you withdraw your consent in accordance with this Privacy Policy; and
where you provide us with personal data relating to another individual, you represent and warrant that you have obtained the necessary consent from that individual and are authorised to disclose such personal data to us for the collection, use and disclosure for the relevant purposes.
3.4 In general, you may browse our websites without directly providing personal data, although certain information may be collected through cookies or similar technologies.
3.5 This Privacy Policy is intended to supplement, and not replace or override, any prior consents you may have given to Hi-P in relation to your personal data. Your consents provided herein are in addition to, and without prejudice to, any rights Hi-P may have under applicable laws to collect, use or disclose your personal data.
4. PURPOSE FOR THE COLLECTION, USE AND DISCLOSURE OF PERSONAL DATA
4.1 We may collect, use and disclose your personal data for any or all of the following purposes:
performing obligations in the course of or in connection with our provision of the goods and/or services requested by you;
performing obligations in the course of or in connection with the goods and/or services provided by you;
protecting and enforcing our contractual and legal rights and obligations;
verifying your identity;
responding to, handling, and processing queries, requests, applications, complaints, and feedback from you;
communicating with you on matters relevant to your relationship with or interest in us;
managing your relationship with us;
processing payment or credit transactions;
monitoring or (where appropriate and in accordance with applicable laws) recording telephone communications and interactions with customers for purposes such as quality assurance, staff training and evaluation;
detecting, preventing and investigating potential unlawful activities, as well as assessing and managing commercial, operational or other related risks;
conducting audits, reviews and analysis of our internal processes, for action planning and managing commercial risks;
storing, hosting or backing up your personal data, including on third-party servers or cloud-based infrastructure;
enabling access to and facilitating the proper functioning and use of our websites and services;
complying with any internal policies, applicable laws, regulations, codes of practice, guidelines, or rules, or to assist in law enforcement and investigations conducted by any governmental and/or regulatory authority;
any other purposes for which you have provided the information;
transmitting to any unaffiliated third parties including our third party service providers and agents, and relevant governmental and/or regulatory authorities, whether in Singapore or abroad, for the aforementioned purposes; and
any other legitimate business purposes related to or in connection with the above.
4.2 Without limiting the generality of the above, we may also collect, use and disclose your personal data for purposes relating to our business operations, including:
If you are a job applicant:
· assessing and evaluating your suitability for employment or appointment in any current or prospective position;
· verifying the accuracy of your personal details and conducting background, reference, or other pre-recruitment checks; and
· facilitating administrative and human resource matters, including without limitation payment of remuneration, payroll and tax;
If you are a visitor or any other individual entering to our premises:
· managing the safety and security of our properties and services (including without limitation through CCTV surveillance or security clearance); and
· recording entry to and exit from our premises for facilities management;
If you are a business partner, vendor, or service provider:
· managing project tenders, processing orders, or managing the supply of goods and services; and
· facilitating business asset transactions (which may include any mergers, acquisitions, corporate restructuring or asset sales).
4.3 The purposes listed in the above Clauses 4.1 to 4.2 may continue to apply even in situations where your relationship with us (for example, pursuant to a contract) has been terminated or altered in any way, for a reasonable period thereafter (including, where applicable, a period to enable us to enforce our rights under a contract with you).
4.4 Depending on the circumstances and applicable laws, we may process your personal data based on one or more lawful grounds, including:
your consent;
the performance of a contract with you;
compliance with legal or regulatory obligations;
our legitimate business interests; and
the establishment, exercise or defence of legal claims.
5. RELIANCE ON LEGITIMATE INTERESTS EXCEPTION
5.1 In compliance with the PDPA or any other applicable laws or regulations relating to data protection, we may collect, use or disclose your personal data without your consent for the legitimate interests of Hi-P or another person. In relying on the legitimate interests exception of the PDPA or any other applicable laws or regulations relating to data protection, Hi-P will assess the likely adverse effects on the individual and determine that the legitimate interests outweigh any adverse effect.
5.2 In line with the legitimate interests exception, we will collect, use or disclose your personal data for the following purposes:
fraud detection and prevention;
detection and prevention of misuse of services;
network analysis to prevent fraud and financial crime, and perform credit analysis;
collection and use of personal data on company-issued devices to prevent data loss.
5.3 The purposes listed in the above Clause 5.2 may continue to apply even in situations where your relationship with us (for example, pursuant to a contract) has been terminated or altered in any way, for a reasonable period thereafter.
6. WITHDRAWING YOUR CONSENT
6.1 The consent that you provide for the collection, use and disclosure of your personal data will remain valid until such time it is being withdrawn by you in writing. You may withdraw consent and request us to stop collecting, using or disclosing your personal data for any or all of the purposes listed above by submitting your request in writing or via email to our Data Protection Officer at the contact details provided below.
6.2 Upon receipt of your written request to withdraw your consent, we may require reasonable time (depending on the complexity of the request and its impact on our relationship with you) for your request to be processed and for us to notify you of the consequences of us acceding to the same, including any legal consequences which may affect your rights and liabilities to us. In general, we shall seek to process your request within ten (10) business days of receiving it.
6.3 Whilst we respect your decision to withdraw your consent, please note that depending on the nature and scope of your request, we may not be in a position to continue providing our goods or services to you or proceed with your job applications (as the case may be) and we shall, in such circumstances, notify you before completing the processing of your request. Should you decide to cancel your withdrawal of consent, please inform us in writing in the manner described in Clause 6.1 above.
6.4 Please note that withdrawing consent does not affect our right to continue to collect, use and disclose personal data where such collection, use and disclosure without consent is permitted or required under applicable laws.
7. ACCESS TO AND CORRECTION OF PERSONAL DATA
7.1 If you wish to make (a) an access request for access to a copy of the personal data which we hold about you or information about the ways in which we use or disclose your personal data, or (b) a correction request to correct or update any of your personal data which we hold about you, you may submit your request in writing or via email to our Data Protection Officer at the contact details provided below.
7.2 Please note that a reasonable fee may be charged for an access request. If so, we will inform you of the fee before processing your request.
7.3 We will respond to your request as soon as reasonably possible. In general, our response will be within thirty (30) days after receiving your request. Should we not be able to respond to your request within thirty (30) days after receiving your request, we will inform you in writing within thirty (30) days of the time by which we will be able to respond to your request. If we are unable to provide you with any personal data or to make a correction requested by you, we shall generally inform you of the reasons why we are unable to do so (except where we are not required to do so under the PDPA or any other applicable laws or regulations relating to data protection).
7.4 Please also note that while we will use reasonable efforts to provide access to or correct your personal data, we may be restricted by applicable laws from fulfilling your request. We may also refuse your request where permitted under applicable laws.
7.5 To the extent that Hi-P’s processing of your personal data is subject to the General Data Protection Regulation (“GDPR”), you may have the following rights:
access to your personal data;
rectification of your personal data;
erasure of your personal data;
restriction of processing of your personal data;
object to processing (including object to receiving marketing) of your personal data;
data portability; and/or
lodge a complaint with an EU supervisory authority.
8. PROTECTION OF PERSONAL DATA
8.1 To safeguard your personal data from unauthorised access, collection, use, disclosure, copying, modification, disposal or similar risks, we have introduced appropriate administrative, physical and technical measures.
8.2 You should be aware, however, that no method of transmission over the internet or method of electronic storage is completely secure. Therefore, we cannot guarantee the security of the personal data so transmitted.
8.3 In the event of a data breach involving personal data under our control, we will take reasonable steps to assess, contain, investigate and remediate the incident, and where required by applicable laws, notify affected individuals and/or relevant regulatory authorities.
9. ACCURACY OF PERSONAL DATA
9.1 We generally rely on personal data provided by you (or your authorised representative). You should ensure that all personal data you provide to us is current, complete and accurate. Failure to do so may affect our ability to provide you with the products and services, process your requests, or respond to your enquiries.
9.2 In order to ensure that your personal data is current, complete and accurate, please update us if there are changes to your personal data by informing our Data Protection Officer in writing or via email at the contact details provided below.
10. RETENTION OF PERSONAL DATA
10.1 We may retain your personal data for as long as it is necessary to fulfil the purpose for which it was collected, or as required or permitted by applicable laws.
10.2 We will cease to retain your personal data or remove the means by which the data can be associated with you, as soon as it is reasonable to assume that such retention no longer serves the purpose for which the personal data was collected and is no longer necessary for legal or business purposes.
11. CROSS-BORDER TRANSFERS OF PERSONAL DATA
11.1 As part of our business operations, your personal data may be collected, used, disclosed, stored or otherwise processed in the jurisdiction in which it is collected, as well as transferred to and processed in other jurisdictions where we, our business partners or service providers operate. This may include transfers of personal data across jurisdictions in connection with the provision of our products or services, or in relation to job applications or employment matters, or where our systems, infrastructure, servers or service providers are located in other countries.
11.2 The jurisdictions to which your personal data may be transferred may have data protection laws that differ from those of your country of residence.
11.3 Where we transfer personal data outside Singapore or the jurisdiction in which it was collected, we will take appropriate steps to ensure that the transferred personal data continues to receive a standard of protection that is comparable to that required under applicable data protection laws, including, where relevant, through legally enforceable obligations, contractual arrangements, intra-group safeguards or other appropriate transfer mechanisms.
11.4 By interacting with us, providing your personal data to us, or purchasing or utilizing any of our products and services, you acknowledge that your personal data may be transferred, stored and processed across such jurisdictions in accordance with this Privacy Policy and applicable laws.
12. DATA PROTECTION OFFICER
12.1 You may contact our Data Protection Officer if you have any enquiries or feedback on our personal data protection policies and procedures, or if you wish to make any request, in the following manner:
| Email Address | PS.Tan@hi-p.com |
| Address | 11 International Business Park, Jurong East, Singapore 609926 |
12.2 When reaching out to us, please include your full name, preferred contact details (email or postal address), the reason for your inquiry or request, and a description of your relationship with us, so that we can better assist you.
13. EFFECT OF PRIVACY POLICY AND CHANGES TO PRIVACY POLICY
13.1 This Privacy Policy applies in conjunction with any other notices, policies and procedures, contractual clauses and consent clauses that apply in relation to the collection, use and disclosure of your personal data by us.
13.2 We may revise this Privacy Policy from time to time to reflect changes in our practices, business operations, or legal or regulatory requirements. You may determine whether any revision has taken place by referring to the date on which this Privacy Policy was last updated. Where required by applicable laws, we will take reasonable steps to notify you of changes that materially affect the purposes for which we collect, use or disclose your personal data.
Last Updated: [8 October 2026]